Devanshi Dhakan
Senior Consultant - Application Support Analyst
Mumbai, Maharashtra, India
Summary
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Senior🎓
Top SchoolDevanshi Dhakan is a Senior Consultant and Application Support Analyst with over five years of L2 production support driving stability across Big Data (Cloudera/Hadoop/Spark) and RPA (Automation Anywhere, UiPath) platforms in regulated banking environments. She consistently delivers high-availability outcomes—achieving 99.9% SLA adherence for batch pipelines and maintaining >99% uptime for business processes—by combining incident management, root-cause analysis, and automation-led remediation. Experienced with 50+ upstream feeds, 300+ automation bots, and enterprise monitoring stacks (Geneos, AppDynamics, Splunk, Grafana), she reduces incidents through proactive dashboards and Unix/Shell automation that cut manual effort by ~30–40%. Comfortable across ITIL change/problem workflows and DevOps toolchains, she bridges operations and engineering to streamline deployments, COB/DR activities, and audit readiness. Notably, she pairs support instincts with hands-on data validation using SQL/Hive and YARN troubleshooting, enabling faster containment of production data impacts.
5 years of coding experience
3 years of employment as a software developer
Bsc.IT Information Technology, Bsc.IT Information Technology at Narsee Monjee College of Commerce and EconomicsLexicon Global School
English, Hindi, Gujarati, MarathiGithub contributions (5)
Devanshi-Dhakan/Home-Chef-Android-App-Using-Java
Jul 2020 - Jul 2020
Contributions:3 commits, 3 pushes, 1 branch in 1 day
Devanshi-Dhakan/Calculator-Android-App-Using-Java
Aug 2020 - Aug 2020
Contributions:3 pushes, 1 branch in 1 day
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