Summary
Devi Boddupalli is a Senior Technical Consultant based in Singapore with 13 years’ experience designing and delivering enterprise unified communications and contact center solutions across APAC and MEA. She specializes in Zoom Phone and Zoom Contact Center deployments, SBC integrations (Ribbon, AudioCodes, Avaya), BYOC, direct routing with Microsoft Teams, DID provisioning, emergency calling, and end-to-end voice routing. Devi combines hands-on implementation—SIP trunking, webhook/API automation, analytics and CRM/ticketing integrations—with user training, UAT facilitation, and post-deployment support to ensure high availability and adoption. Her background in electronics and instrumentation informs a methodical approach to voice architecture and troubleshooting. Colleagues rely on her ability to translate complex telephony requirements into operational workflows and automated reporting that reduce incident time and improve operational visibility.
13 years of coding experience
2 years of employment as a software developer
Bachelor of Technology, Electronics and instrumentation, Bachelor of Technology, Electronics and instrumentation at Velgapudhi Ramakrishna Siddhartha Engineering College