Summary
Diana Coelho is an experienced Application Analyst with 11 years in IT services, currently supporting service delivery and web hosting analysis at Schneider Electric in Bengaluru. She combines hands-on troubleshooting across Windows, Linux and cloud servers with practical expertise in DNS, SSL, cPanel/Plesk/WHM and email deliverability. Previously she drove technical support operations at Diya Systems, improving CSAT and using bash-driven log analysis to pinpoint server load and reliability issues. Diana seeks roles that stretch her skills and align with organizational goals, and she enjoys building “cool things for the web,” reflecting a creative side beyond her operations focus. Her blend of customer-facing service delivery and low-level server diagnostics makes her effective at turning complex incidents into durable fixes.
11 years of coding experience
Bachelor of Science - BS, Computer Science, A, Bachelor of Science - BS, Computer Science, A at St. Aloysius' (Autonomous) College
High School Diploma, High School Diploma at St. Joseph's Joyland School
Kannada, Hindi