Didem Yeni
Head Of Support at Zeplin
San Francisco, California, United States
Summary
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Senior🎓
Top SchoolDidem Yeni is a customer support leader with 12 years in tech and over eight years focused on building and scaling support teams at Zeplin, where she now serves as Head of Support. She combines hands-on troubleshooting—investigating issues using logs, codebase and third-party tools—with strategic planning to align support operations to company goals and measurable outcomes. A former founder and software developer, she brings product intuition and engineering fluency to bridge customers, support, and engineering teams. Known for experimenting with process-driven flows, hiring end-to-end, and regular one-on-ones, she prioritizes team growth and measurable efficiency gains. Based in San Francisco, she blends entrepreneurial grit from earlier startups with deep experience in mobile apps and project management.
12 years of coding experience
8 years of employment as a software developer
Kırklareli Anadolu LisesiBS, Electronics and Communications Engineering, BS, Electronics and Communications Engineering at Yildiz Technical University
EnglishGithub contributions (1)
EsyaKutuphanesi/esyakutuphanesi
May 2014 - May 2016
Contributions:196 commits, 82 pushes, 5 branches in 2 years 1 month
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