Diego Quintero
Software Engineering Support at Uscreen
Nice, Provence-Alpes-Côte d'Azur, France
Summary
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Rockstar🎓
Top SchoolDiego Quintero is a pragmatic Software Engineering Support professional with five years of hands-on experience bridging engineering and customer-facing teams to speed up incident resolution and reduce developer load. Based in Nice, he combines SQL-backed production troubleshooting, API/webhook testing, and front-end customization skills with fluency in French, Spanish and English to support complex integrations and internal teams. At Uscreen he progressed from Tier 1/2 support to project coordination and now acts as the primary triage point for production issues, standardizing reusable reports and validating incidents before engineering engagement. He has led hiring and training for support tiers, built staging environments and worked directly with product managers to roll out features while preserving platform reliability. An entrepreneur as co-founder of a specialty coffee micro-roastery, Diego brings operational rigor, process design and customer empathy from hospitality into technical support workflows. He pairs an industrial engineering background and master's training in project management with a maker’s curiosity—often diving into source code, SQL and infrastructure to solve tricky problems.
5 years of coding experience
2 years of employment as a software developer
SENA: Servicio Nacional de AprendizajeMaster's degree Strategy and Industrial Project Management, Master's degree Strategy and Industrial Project Management at in&maBachelor's degree Industrial Engineering & PLM, Bachelor's degree Industrial Engineering & PLM at Ecole nationale d'Ingénieurs de Metz
French, Italian, English, Spanish, Russian
Github Skills (4)
devtools8
cms-detector8
browser-extension8
developer-tools4
Programming languages (2)
Github contributions (5)
diegoquintero-co/roadmap
May 2022 - Mar 2025
Contributions:3 pushes, 1 branch in 2 years 10 months
diegoquintero-co/crawler
Aug 2021 - May 2022
Contributions:3 pushes, 1 branch in 9 months
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