Diego Valdivia is a Product Manager based in Lima with over 11 years in software and more than 17 years of global experience in building and testing conversational AI platforms. He leads product strategy and end-to-end delivery at Bespoken, focusing on testing, tuning, and monitoring for contact centers, chatbots, messaging channels and voice assistants like Alexa and Google Assistant. A former senior engineer, he combines hands-on development of CLI and web testing tools with product leadership, enabling faster, more reliable conversational experiences. Diego’s background in .NET enterprise development and formal training in product management and IT gives him a pragmatic, technical approach to customer-driven innovation. He’s known for wearing many hats across the product lifecycle and actively connecting with customers worldwide to translate real-world needs into robust testing solutions.
11 years of coding experience
9 years of employment as a software developer
Product Management Micro Degree, Product Management Micro Degree at Crehana
Diplomado en Administración de Proyectos, Project Management, Diplomado en Administración de Proyectos, Project Management at CIBERTEC
IT Master, IT Master at Foro Europeo Escuela de Negocios de Navarra
Systems engineer, Systems engineer at Universidad Peruana de Ciencias Aplicadas
A simple Pokedex in the form of an Alexa skill. Unit tests by @bespoken
Contributions:5 PRs, 10 pushes, 2 branches in 1 year 5 months
unitbespokenunit-testspokedexalexa
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