Dillon Downey
Senior Manager Of Support Operations
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolDillon Downey is a Senior Manager of Support Operations based in Portland, Oregon with 11 years of experience blending front-end web development and technical support leadership. He has risen through every tier of Dealer Spike’s support organization—hands-on debugging and HTML/CSS work to coaching teams of eight, managing escalations, and shaping cross-functional processes. Known for turning customer issues into product improvements, he regularly translates client feedback into bug reports and user stories for engineering. His background includes formal web engineering training and internships focused on modernizing educational web content, which informs a user-centered approach to support. Prior retail management experience honed his people leadership and operational rigor, visible in consistent team performance gains. Dillon pairs practical front-end skills with disciplined support operations to drive faster resolution and better product outcomes.
11 years of coding experience
13 years of employment as a software developer
Computer Science, Computer Science at Santa Rosa Junior CollegeSoftware & Web Engineering, Dog Tags, Software & Web Engineering, Dog Tags at Dev BootcampAssociate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General, Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General at Portland Community CollegeGeneral Education, General Education at Sonoma State University
javascript, html, css
Stackoverflow
33reputation
386reached
0answers
2questions
Github Skills (13)
ardrone8
git6
heroku6
github6
ruby6
ruby-on-rails6
parrot4
nodejs3
react2
rails-app2
rails1
javascript1
mongodb1
Programming languages (1)
Github contributions (5)
downeyd27/personal_website
Jun 2015 - Jun 2016
Contributions:110 PRs, 226 pushes, 67 branches in 1 year
reactnextjs
downeyd27/downeyd27.github.io
Jan 2015 - Nov 2018
Contributions:6 PRs, 66 pushes, 6 branches in 3 years 11 months
reactnextjs
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