Diogo Alves
ServiceNow Technical Lead at Chaintech®
São Paulo, Brazil
Summary
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Top SchoolDiogo Alves is a ServiceNow Technical Lead with 8 years of experience combining ServiceNow architecture, ITSM/ITOM delivery and a foundation in data science. He has led multinational ITOM and ITAM projects (Discovery, Service Mapping, Event Management, Metric Intelligence, SAM/HAM) for large clients across Brazil and Mexico, often serving as technical lead and Scrum master in multilingual environments. Comfortable translating complex business needs into automated, data-driven operational solutions, he also drove AIOps initiatives at Telefônica Vivo to extract value from incident, change and SLA data. With a master's in computer science and hands-on Python/data science freelancing, he bridges rigorous academic training and practical engineering to solve hard problems and exceed stakeholder expectations. Notably, he routinely makes technical decisions and leads distributed teams across Spanish-, English- and Portuguese-speaking projects.
7 years of coding experience
7 years of employment as a software developer
CS50 Summer Course Computer Science: Programming, CS50 Summer Course Computer Science: Programming at Harvard UniversityMaster's degree Computer Science, Master's degree Computer Science at Universidade Federal do ABC
Portuguese, English, espanish, French
Github Skills (7)
autoencoder10
deep-learning6
audio1
pytorch1
speech-recognition1
speech1
conformer1
Programming languages (3)
Github contributions (5)
DiogoEduardo/Data-Mining-on-a-wine-Database
Jun 2018 - Jan 2020
Contributions:5 pushes, 1 branch in 1 year 8 months
DiogoEduardo/Undergraduate-Project-in-Computer-Science
Aug 2019 - Apr 2021
Contributions:5 pushes in 1 year 7 months
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