Summary
Diogo Cruz is a Senior Product Specialist and Business Analyst with a decade of experience architecting and optimizing Salesforce Marketing Cloud solutions for luxury, telecom and performance-driven clients. He blends deep digital marketing roots—email, PPC, RTB and programmatic—with technical leadership in data architecture, customer journeys and marketing automation. At Merkle, Accenture and multiple agencies he has led implementations, built custom integrations and managed delivery and P&L for demanding engagements. Known for turning analytics into actionable strategy, he pairs a creative mindset with rigorous data validation to improve customer engagement and drive measurable ROI. Based in Porto, he is comfortable both consulting C-suite stakeholders and working hands-on with developers to bring scalable solutions live. Unexpectedly, his background includes teaching advanced Google Analytics and Ads, reflecting a knack for translating complex tools into practical skills for teams.
10 years of coding experience
3 years of employment as a software developer
Bachelor's degree Management, Bachelor's degree Management at FEP U. Porto – Economics and Management
MIM (Master in International Management) Gestão, MIM (Master in International Management) Gestão at Iscte - Instituto Universitário de Lisboa
Programa de mobilidade Almeida Garrett Gestão, Programa de mobilidade Almeida Garrett Gestão at ISEG - Lisbon School of Economics & Management
Erasmus Management, Erasmus Management at University of Tampere 1925-2018
Portuguese, inglês, (ielts 7.5)