Diogo Sobral
Area Manager - Customer Service Design & Intelligence at MC
Porto, Porto, Portugal
Summary
👤
Senior🎓
Top SchoolDiogo Sobral is an operations-minded Area Manager and former IT Business Partner with eight years’ experience driving digital transformation, change management and customer-centric service design across Europe, Australia and Mozambique. He combines hands-on project delivery with stakeholder and C‑level engagement, having led multicultural teams and launched industry-shaping initiatives spanning NGOs, global enterprises and fintech startups. Comfortable at the intersection of business and technology, he has overseen roadmaps, analytics-driven process improvements and IT-account management to align tech initiatives with commercial outcomes. Notably, he scaled new markets and branches—delivering double- and triple-digit CAGR growth—while building operational foundations and donor-backed projects. Fast to learn and resilient under pressure, Diogo brings a pragmatic, data-driven approach to complex transformations and customer experience strategy.
8 years of coding experience
5 years of employment as a software developer
Sciences and Technologies - High School, Sciences and Technologies - High School at Colégio de Nossa Senhora do RosárioIntegrated Master in Chemical Engineering (Interrupted to start studying Business Management), Integrated Master in Chemical Engineering (Interrupted to start studying Business Management) at Faculdade de Engenharia da Universidade do Porto / FEUPBachelor's degree, Business Administration and Management, Bachelor's degree, Business Administration and Management at Católica Porto Business SchoolBusiness Administration, Management and Operations, Erasmus, Business Administration, Management and Operations, Erasmus at Szkoła Główna Gospodarstwa Wiejskiego w Warszawie
Portuguese, English, Spanish
Github Skills (7)
react2
nodejs2
tailwindcss2
javascript2
elixir2
css2
liveview1
Programming languages (4)
Github contributions (5)
Dakrs/resume-page
Aug 2021 - May 2023
Contributions:2 pushes in 1 year 9 months
Dakrs/LI1---Bomberman
Feb 2018 - Jan 2019
Contributions:8 pushes in 11 months
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