Summary
Dipesh Kadariya is a Senior Technical Architect specializing in Conversational and Generative AI with nine years of experience building enterprise-grade virtual agents and contact center automation. He architected end-to-end CX ecosystems using Google Cloud (Dialogflow CX, CCAI, Vertex AI), advanced NLU/NLP pipelines, and RAG/LLM solutions to cut AHT and boost containment across BFSI, telecom, healthcare, and retail. At Quantiphi he progressed from bot engineer to senior architect, delivering omni-channel bots (chat, voice, IVR, mobile) and complex CRM and CCaaS integrations at scale. He combines a research-informed background (MS in Computer Science) with hands-on middleware and telephony expertise, enabling pragmatic deployments in high-stakes contact center environments. Known for blending technical precision with business KPIs, he actively seeks opportunities to drive disruptive CX transformation using Generative AI.
9 years of coding experience
8 years of employment as a software developer
Bachelor of Engineering - BE, Information science, Bachelor of Engineering - BE, Information science at Visvesvaraya Technological University
Master of Science - MS, Computer Science, Master of Science - MS, Computer Science at Wright State University
Nepali, English