Summary
Dmitrii Kustov is an experienced R&D Support Engineer based in Helsinki with 10 years of hands-on expertise resolving production and pre-production infrastructure and application incidents. He has a strong track record across financial and ad-tech environments, having managed dozens of applications concurrently at Citi and driven Tier 3 support and documentation improvements at Smartly.io. Dmitrii excels at root-cause analysis, automation of operational processes, and translating complex technical problems into repeatable runbooks and tools. He combines deep technical troubleshooting with cross-functional skills—product owner, tester, and vendor liaison—making him effective in both day-to-day incident response and longer-term optimisation projects. Notably, he has a history of cutting backlogs, negotiating vendor costs, and building internal knowledgebases that elevate team performance.
10 years of coding experience
13 years of employment as a software developer
English Language and Literature, General, English Language and Literature, General at School 1208
Engineer's degree, Management & Informatics in Technical Systems, 4,5, Engineer's degree, Management & Informatics in Technical Systems, 4,5 at Moscow Institute of Electronics and Mathematics (Technical University)
English, German, Russian, Finnish