Dmitriy Serafin
Support Manager at CloudLinux
Ukraine
Summary
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SeniorDmitriy Serafin is a Support Manager with 9 years of hands-on experience resolving complex hosting and Linux infrastructure issues and scaling support operations. Based in Ukraine, he progressed from frontline technical roles into leadership at CloudLinux and Namecheap, where he led hiring, performance reviews, and process improvements for engineering-adjacent support teams. He combines deep troubleshooting expertise across web servers, databases, mail systems and PHP apps with practical automation of Zendesk workflows and git-based product documentation. Known for turning support analytics into actionable improvements, he also creates Help Center content to boost self-service and reduce ticket volume. An ex–game designer by training, Dmitriy brings a structured approach to design and balancing that informs clear documentation and procedural rigor.
8 years of coding experience
1 year of employment as a software developer
Ukrainian, Russian, EnglishProgramming languages (1)
Github contributions (5)
daserafin/cloudlinux-doc
Jun 2019 - May 2021
Sources for docs.cloudlinux.com
Contributions:21 pushes in 1 year 10 months
sourcescloudlinux
daserafin/Battle-Tank
Aug 2017 - Mar 2018
Contributions:49 pushes, 1 branch in 6 months
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