Dmitry Ryabtsev
Senior Escalation Engineer
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolDmitry Ryabtsev is a Senior Escalation Engineer based in Sydney with over a decade of hands-on experience helping global customers resolve complex database incidents, primarily at MongoDB. He progressed through technical services and escalation roles, combining deep product knowledge with incident management to drive timely, high-impact resolutions. Earlier experience at IBM and Acronis gave him a strong foundation in advanced Informix support, QA, and systems troubleshooting across EMEA and APAC. Known for calm, methodical problem solving under pressure, he pairs customer-facing communication with technical debugging and root-cause analysis. Dmitry’s background in software for automated systems and engineering in metal forming hints at a pragmatic, multidisciplinary approach to reliability and performance challenges.
10 years of coding experience
8 years of employment as a software developer
Engineer, Metal Forming, Engineer, Metal Forming at Moscow State Institute of Steel and Alloys (Technological University)Moscow State Technological University "Stankin"
English, Russian
Github Skills (20)
kotlin-coroutines9
java9
mongodb-database9
kotlin9
database9
mongodb9
kotlin-library9
scala8
nosql8
jvm8
atlas6
documentation5
mongodb-atlas5
configurations4
python3
Programming languages (6)
Github contributions (5)
dryabtse/mms-python-api
Sep 2016 - Jul 2020
Contributions:30 commits, 28 pushes, 1 branch in 3 years 10 months
dryabtse/support-ex
May 2022 - Mar 2025
Contributions:41 pushes in 2 years 10 months
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