Donald Simmons is a retired Major and seasoned ITSM consultant with 12 years of hands-on experience designing, customizing, and implementing Remedy-based ITSM suites, particularly Change Management for large enterprises and government agencies. He has led gap and requirements analysis, authored design and requirements documentation, and delivered automation-driven process flows across projects for the Department of Veterans Affairs, Federal Reserve Bank, Cisco, and Trammell Crow. Comfortable working as an owner/contractor, he blends technical Remedy development and CMDB design with pragmatic business-focused consulting. Based in Forney, Texas, he pairs a BA in Communications with deep institutional knowledge of ITSM lifecycle practices and a track record of translating complex organizational needs into auditable, implemented solutions.
12 years of coding experience
BA, Communications, BA, Communications at The University of Texas at Arlington
Contributions:13 PRs, 5 pushes, 14 branches in 1 year 5 months
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Donald Simmons - Major Retired at SimmonsNAssociates