Doug Gilbert is a seasoned global technology executive with 26 years of experience leading digital and process transformation as CIO and Chief Digital Officer at Sutherland. He specializes in delivering measurable business outcomes and improved customer experiences by deploying specialized platforms and integrating machine learning and AI across large, complex organizations. Previously a CIO at ABM Industries and VP/CIO at OneSource, he brings deep expertise in rethinking processes for the digital age and scaling data-driven automation across industries like financial services and healthcare. Based in Atlanta, he combines strategic leadership with a practitioner’s eye for platform architecture and operational rigor, often translating design thinking into production-ready analytics and automation.
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