Doug Hoard
Principal Customer Success Technical Architect at confluentinc
Richmond, Kentucky, United States
Summary
🤩
Rockstar🎓
Top SchoolDoug Hoard is a Principal Customer Success Technical Architect with over two decades of hands-on experience designing and delivering enterprise-grade, distributed systems from requirements through production. Based in Richmond, Kentucky, he blends deep software engineering roots—spanning caches with multicast invalidation, AS400 order systems, message brokers, Spring/Spring Boot, event-driven architectures, and CI/CD—with customer-facing technical leadership at Confluent. An active open-source maintainer on prominent projects in the Prometheus ecosystem and Spring Cloud GCP, he has improved JVM monitoring, JMX exporting, and Pub/Sub integrations while adding authentication, SSL, and test automation robustness. Known for translating complex operational needs into reliable, testable implementations, he pairs pragmatic architecture with a developer’s attention to code quality and automation. Colleagues rely on him to bridge product, support, and engineering teams to get hard distributed systems running smoothly in production.
10 years of coding experience
28 years of employment as a software developer
Bachelor’s Degree Computer Science, Bachelor’s Degree Computer Science at University of Kentucky
English
Stackoverflow
21reputation
327reached
2answers
1question
Github Skills (30)
testing10
http10
java10
javas10
httpd-server10
http-server10
google-cloud-pubsub10
junit10
prometheus10
jmx10
spring-boot10
jtest10
pubsub10
integration-testing10
javadoc9
Programming languages (7)
Github contributions (5)
prometheus/jmx_exporter
Aug 2021 - Mar 2025
A process for collecting metrics using JMX MBeans for Prometheus consumption
Role in this project:
Back-end Developer & Test Automation Engineer
Back-end Developer & Test Automation EngineerContributions:5 releases, 80 reviews, 388 PRs in 3 years 8 months
Contributions summary:Doug's contributions primarily involved enhancing the JMX exporter's functionality and improving its reliability. They focused on fixing packaging issues to include version and name information, and they added integration tests to validate the correctness of this build information. Further contributions involved refactoring and adding test code for handling build information and addressing build failures, as well as removing dependencies. The user demonstrated skills in test automation and backend development through these changes.
prometheus-exporterbeansjava-agentmbeanprometheus
prometheus/client_java
Aug 2021 - Jul 2022
Prometheus instrumentation library for JVM applications
Role in this project:Back-end Developer
Back-end DeveloperContributions:32 reviews, 14 commits, 89 PRs in 10 months
Contributions summary:Doug primarily contributed to the `HTTPServer` component of the Prometheus client library for Java. Their work focused on enhancing the server's functionality, including adding support for HTTP authentication and handling HEAD requests. They also refactored code and added unit tests. Furthermore, the user addressed issues related to SSL support and added executor service configuration options.
instrumentationprometheus-instrumentation-libraryjvm-applicationsjvmprometheus
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