Douglas Hanna
Investor Advisor at Independent
New York, New York, United States
Summary
🤩
Rockstar🎓
Top SchoolDouglas Hanna is an investor, advisor, and two-time COO/President who scales B2B SaaS, developer-focused, infrastructure, and AI companies by building repeatable go-to-market and operating systems. He led GTM and operations transformations at Grafana Labs (helping grow the company from ~70 to 1,000+ people and GTM from ~15 to ~500) and at Kustomer as President/COO during its AI-native relaunch. Earlier senior roles at Zendesk and as a 2x founder/CEO (A Small Orange, Help.com) give him operator credibility across product, customer success, and revenue functions. He now invests in and advises growth-stage startups and boards—helping teams align pricing, packaging, partner ecosystems, and revenue ops for scale. Known for turning developer-loved products into enterprise defaults, he pairs hands-on operational rigor with strategic fundraising and executive hiring experience. Based in New York, he combines founder empathy with a track record of building GTM engines that attract top-tier investors.
11 years of coding experience
12 years of employment as a software developer
BA, Sociology, Markets and Management (Business) Certificate, BA, Sociology, Markets and Management (Business) Certificate at Duke University
Github Skills (18)
monitoring10
observability10
dashboard10
visualization10
mysql10
grafana10
visualize10
analytics10
go10
prometheus10
business-intelligence10
composable10
elasticsearch10
data-visualization10
influxdb10
Programming languages (2)
Github contributions (5)
helpdotcom/cqm-the-game
Jun 2015 - Jun 2015
Contributions:1 PR, 1 comment in 1 day
cqmgameriftgame-developmentoculus
helpdotcom/ms-contact-support
Mar 2015 - Apr 2015
Contributions:2 PRs, 2 pushes, 1 comment in 16 days
sendingsending-messages
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