Summary
Douglas Lai is a Founding Product Designer and design engineer who blends hands-on coding with human-centered design to build B2B enterprise workflows and developer-facing ecosystems. With roughly three years of professional experience and a strong academic grounding in Human-AI Interaction from Imperial College London and RCA, he masters systems thinking, AI-driven innovation, and zoomorphic interaction concepts for complex products. He has taken multiple startups from 0 to 1—spanning AI, multi-agent systems, SaaS and wellness management—designing tools that satisfy both business users and engineers. Douglas has also contributed research and design thinking at institutions like Pratt and Keio, bringing cross-cultural and interdisciplinary perspectives to product work. Not immediately obvious: he pairs product leadership with measurable operational impact, having led data-driven growth initiatives earlier in his career that scaled programs by 150%. Based in London, he focuses on creating intelligent, scalable experiences that make complex systems simple and usable.
3 years of coding experience
6 years of employment as a software developer
Master of Science - MSc, Global Innovation Design, Master of Science - MSc, Global Innovation Design at Imperial College London
Bachelor of Engineering - BE, Bachelor of Engineering - BE at South China University of Technology
Exchange Student, Exchange Student at National Yunlin University of Science and Technology
Visiting Researcher, Global Innovation Design, Visiting Researcher, Global Innovation Design at Keio University
Visiting Researcher, Global Innovation Design, Visiting Researcher, Global Innovation Design at Pratt Institute
Master of Arts - MA, Global Innovation Design, Master of Arts - MA, Global Innovation Design at Royal College of Art
Visiting Student, Design, Visiting Student, Design at Georgia Institute of Technology