Douglas Moran
Senior Technical Writer Contract at IBM
Austin, Texas, United States
Summary
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Senior🎓
Top SchoolDouglas Moran is a senior technical writer and content strategist with 13+ years of experience designing customer-facing documentation, information architecture, and community programs for enterprise tech companies including IBM, HPE, Cisco, and Juniper. He has led cross-functional teams to build websites, Cloud Paks, and developer tooling that helped realize nearly $500M in revenue and boosted customer engagement by over 30%. Equally comfortable authoring style guides and hands-on UX writing, Douglas specializes in turning chaotic content ecosystems into consistent, scalable documentation and community platforms. A pragmatic leader who blends marketing, engineering, and support perspectives, he leverages social channels and AI-enhanced content to reduce support friction and accelerate adoption. Based in Austin, he pairs technical depth (BS in Computer Science) with eclectic interests—Lindy Hop, DnD, and speculative fiction—that fuel his creative approach to user-focused content.
13 years of coding experience
10 years of employment as a software developer
University of California Santa Cruz
spanish; french
Stackoverflow
1reputation
0reached
0answers
0questions
Github contributions (1)
hphelion/documentation
Nov 2012 - Jul 2014
Contributions:1256 commits in 1 year 7 months
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