Drew Cimino
IT Support Engineer at Ingerman
Glassboro, New Jersey, United States
Summary
👤
Senior🎓
Top SchoolDrew Cimino is an IT Support Engineer with 12 years of client-side IT and customer-facing experience, currently supporting users at MRK Partners. He combines deep troubleshooting skills across Windows and macOS with a customer-service roots that prioritize clear communication and a personal touch under pressure. Drew’s background includes hands-on hardware repair and mentoring at Geek Squad, where he ranked in the top 10 for customer satisfaction, and prior sales experience driving department-leading results at Best Buy. He excels at diagnosing intermittent software and hardware issues, managing sensitive data responsibly, and keeping repairs and service uninterrupted to meet client deadlines. Based in Glassboro, NJ, he brings a steady, calm presence to high-pressure support situations and a proven track record of translating technical fixes into positive customer outcomes. Colleagues rely on him not just for fixes but for thoughtful documentation and guidance that reduces repeat incidents.
12 years of coding experience
Northwest Vista College
Japanese
Stackoverflow
21reputation
604reached
0answers
2questions
Github Skills (59)
gitlab-ce10
test-kitchen10
factories10
gitlab-api10
analyzer10
rails-api10
rails10
capybara10
ruby10
jwt-authentication10
gitlab10
linter10
rubygems9
testing9
static-analysis9
Programming languages (1)
Github contributions (5)
drewcimino/rspec_api_blueprint
Jun 2017 - Jul 2018
Autogeneration of API documentation using the Blueprint format from request specs.
Contributions:23 commits, 1 PR, 22 pushes in 1 year 1 month
apiblueprintautogenerationapi-documentationspecs
drewcimino/hyperlocal
Sep 2015 - Oct 2018
Contributions:2 pushes in 3 years 1 month
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