Summary
Duan Walker is an Azure Cloud Support Engineer with 11 years of hands-on software and support experience, currently resolving escalations and advising enterprise customers at Microsoft from Charlotte, NC. He blends application development expertise in C#.NET, ETL/SSIS, and SQL with a customer-first support mindset, driving bug fixes, patches, and cross-team collaboration to meet SLAs and boost customer satisfaction. Duan’s background includes building internal web apps, automation plugins that sped loan processing, and data migration tooling—demonstrating a knack for turning operational pain points into efficient, documented solutions. He also teaches and mentors, having assisted in a full-stack bootcamp and led intern QA efforts, reflecting a continual learner ethos now focused on deepening cloud skills at Microsoft.
11 years of coding experience
6 years of employment as a software developer
High school diploma, High school diploma at Hunter Huss High
Full Stack Web Developer, Computer Programming, Specific Applications, Full Stack Web Developer, Computer Programming, Specific Applications at Free Code Camp
B.S., Computer Science, B.S., Computer Science at Winston-Salem State University
MCSA, Information Technology, MCSA, Information Technology at New Horizons Learning Center of Charlotte
English