Senior Staff Technical Support Engineer at Kong Inc.
Maple Ridge, British Columbia, Canada
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Summary
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Rockstar
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Dustin Dauncey is a Senior Staff Technical Support Engineer with over a decade of hands-on experience supporting enterprise API gateways and complex infrastructure. He’s known for turning high-severity escalations into documented, repeatable solutions and has led major version migrations, on-call scheduling, and knowledge-management initiatives across global teams. Dustin combines deep troubleshooting skills (RHEL/CentOS, MySQL, VMware, API Gateway ecosystems) with a customer-first mindset that earned direct trust from key clients. Based in Maple Ridge, BC, he pairs strong mentorship and training experience with a continuous-improvement approach to support workflows and self-service resources. Outside work he’s motivated by family and resilience—continuing to manage life with Cystic Fibrosis while staying passionately engaged in technology.
11 years of coding experience
15 years of employment as a software developer
Fraser Heights Secondary School
Network Administration & Design, Network Administration & Design at British Columbia Institute of Technology / BCIT
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Dustin Dauncey - Senior Staff Technical Support Engineer at Kong Inc.