Dustin Graves
Staff Software Engineer at American Express
Cleveland, Ohio, United States
Summary
🤩
Rockstar🎓
Top SchoolDustin Graves is a Staff Software Engineer and founder with over a decade of hands-on experience building secure, production-grade systems across healthcare, aerospace, media, and education. He combines hardware and software expertise—having led IoT/AI radiology solutions at Philips and driven IAM and incident response efforts at Accolade—with entrepreneurial grit from founding two edtech and nonprofit SaaS ventures. At American Express he continues to apply systems thinking shaped by earlier work shipping content services, infrastructure-as-code, and developer tooling at companies like Time Inc. and SAP Concur. An active back-end contributor to the long-running Request Tracker project, Dustin brings practical open-source experience improving robustness and UX in legacy systems. He holds a bachelor’s in IT, maintains a DOD secret clearance history, and is an Eagle Scout—bringing disciplined leadership and a knack for turning regulatory and operational constraints into reliable products.
11 years of coding experience
13 years of employment as a software developer
Associate's Degree General Studies with Emphasis on Computers, Associate's Degree General Studies with Emphasis on Computers at Everett Community CollegeBachelor's Degree Information Technology minor in Network Technology, Bachelor's Degree Information Technology minor in Network Technology at Capella UniversityStartup School Online
English, Spanish, Korean
Github Skills (9)
ticket-system10
web-development10
web-application10
webapp10
perl10
incident-management10
ticket-tracking10
database-management8
testing7
Programming languages (4)
Github contributions (5)
bestpractical/rt
Aug 2015 - Sep 2016
Request Tracker, an enterprise-grade issue tracking system
Role in this project:
Back-end Developer
Back-end DeveloperContributions:129 commits, 3 PRs, 2 pushes in 1 year 2 months
Contributions summary:Dustin primarily contributed to the back-end aspects of the Request Tracker system. Their work involved modifying core Perl code, specifically in modules related to web interfaces and transaction handling. The user focused on improving the robustness of the system, including the addition of a CSRF whitelist, the graying of custom fields, and addressing issues related to attachments and database interaction. They also made contributions to support, including the implementation of a keyboard shortcut functionality and improvements to the time-tracking features.
helpdesk-ticketingtrackerenterprise-gradegradeperl
dgx/cfg
Apr 2015 - Aug 2015
Contributions:6 pushes, 1 branch in 4 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.