Summary
Dustin Watkins is a ServiceNow developer with eight years of hands-on experience designing, implementing, and supporting enterprise IT workflows across logistics, retail, and hospitality. He progressed from contractor to Senior Developer roles at YRC/Yellow Freight, earned ServiceNow Certified System Administrator and Certified Implementation Specialist - Discovery credentials, and has a track record of leading requirement gathering, code reviews, and executive demonstrations. Dustin pairs technical delivery with mentorship—training new admins and facilitating cross-team strategy sessions to embed ServiceNow into broader IT operations. His recent roles at Associated Wholesale Grocers, Starbucks, and now Caesars Entertainment reflect versatility in applying ServiceNow and application-development skills to varied business domains. Colleagues rely on him not only for robust platform configurations but also for building partnerships between ServiceNow teams and other IT functions to drive measurable efficiency gains.
8 years of coding experience
6 years of employment as a software developer
University of Kansas
Bachelor's degree Business Management Marketing and Related Support Services, Bachelor's degree Business Management Marketing and Related Support Services at Missouri State University