Summary
Dylan Baumann is a Customer Success Engineer and WordPress performance specialist with over a decade of experience building and optimizing websites for startups, small businesses, and global brands. He blends deep full-stack performance expertise—from NGINX/PHP, MySQL, Redis, and New Relic to front-end rendering—with hands-on support experience at three of the largest WordPress hosts, maintaining high SLAs and a consistent >92% customer satisfaction. Dylan has a history of shipping practical internal tools and process improvements (including a native JS browser extension to streamline support workflows) and frequently bridges product, engineering, and UX research to close the loop on platform improvements. With roots in graphic design and public speaking, he brings a user-centered, communicative approach to technical problem solving and client-facing escalations.
10 years of coding experience
6 years of employment as a software developer
Associate's Degree of Applied Science, Graphic Design, Associate's Degree of Applied Science, Graphic Design at Southeast Community College
html, css