Dylan Hand
Service Desk Technician at Massive IT
Tampa, Florida, United States
Summary
👤
Senior🎓
Top SchoolDylan Hand is a Service Desk Technician with a decade of hands-on experience in IT support, networking, and cybersecurity, holding a Bachelor's in Computer Science with a focus on Information Assurance from Florida Polytechnic University. He currently manages Office 365 and Azure environments, performs advanced troubleshooting, and leads network design and security remediation at Massive IT. Prior roles span student helpdesk support, network internships, and operational positions that sharpened his practical skills in Active Directory, system hardening, and backup strategies. Comfortable in both Windows and macOS ecosystems, he pairs technical troubleshooting with user-focused service delivery. Outside formal roles he experiments with lightweight apps and creative projects (noted simply as "apps & raps" on GitHub), hinting at a blend of technical curiosity and personal creativity. Based in Tampa, Dylan brings pragmatic, security-minded solutions informed by real-world operations and rapid learning in diverse environments.
10 years of coding experience
1 year of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at Florida Polytechnic UniversityHigh School Diploma, CSIT, High School Diploma, CSIT at Middleton High School
Stackoverflow
1,270reputation
116kreached
7answers
4questions
Github Skills (107)
keyboard10
localization10
reimplementation10
xvim9
keyboard-layout9
minority-language9
ime9
ios9
sourcemaps9
android-app9
chromeos8
webp-images8
release-management8
branches8
ipad8
Programming languages (16)
Github contributions (5)
divvun/taskcluster-scripts
May 2023 - Feb 2025
Contributions:1 review, 11 PRs, 130 pushes in 1 year 9 months
dylanhand/dylanhand.com
Sep 2019 - Dec 2024
exquisite rap music
Contributions:1 review, 6 PRs, 493 pushes in 5 years 3 months
hiphopjekyllmusicrap
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