Eamonn Smith
Technical Documentation Manager
Belfast, Northern Ireland, United Kingdom
Summary
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RockstarEamonn Smith is a Technical Documentation Manager based in Belfast with over eight years in senior documentation and technical writing roles across payments, observability, and enterprise software. He currently leads documentation at Global Payments after managing global technical writing teams at Bazaarvoice and Instana and crafting developer-focused content at Elastic and Puppet. Eamonn specializes in turning complex distributed systems and enterprise integrations into clear, actionable guidance for engineers, product teams, and customers. He combines hands-on writing with people leadership, having built and scaled documentation practices that support global product launches and developer adoption. A longtime practitioner, he brings institutional knowledge from both startups and large vendors, enabling pragmatic documentation strategies that reduce support load and accelerate onboarding. Colleagues rely on him not just for polished docs but for structuring knowledge flows that lock down compliance and usability simultaneously.
8 years of coding experience
2 years of employment as a software developer
English
Github Skills (43)
observability10
metricbeat10
puppet10
distributed-tracing10
heartbeat10
apm-server10
kibana10
apm10
filebeat10
java10
packetbeat10
performance-analysis10
elastic-apm10
logstash10
opentelemetry10
Programming languages (8)
Github contributions (5)
EamonnTP/observability-docs
Jul 2020 - Jan 2022
Elastic Observability Documentation
Contributions:191 pushes, 268 branches in 1 year 7 months
elasticobservabilityelasticsearchmetricsopentelemetry
EamonnTP/kibana
May 2020 - Nov 2021
Your window into the Elastic Stack
Contributions:57 pushes, 59 branches in 1 year 6 months
elasticwindowelastic-stackelasticsearch
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