Ed Mitchell
Technical Support Manager at Yellowbrick Data
Greater Boston United States
Summary
👤
Senior🎓
Top SchoolEd Mitchell is a Technical Support Manager with nine years of focused experience in customer-facing engineering and leadership across big data, Linux, and parallel/distributed computing both on-premises and in AWS. He combines deep database expertise (Vertica, MySQL, SQL Server, Oracle) with hands-on troubleshooting from OS to hardware, having led escalations and mission-critical support teams at Yellowbrick, MathWorks, HPE, and HP Vertica. Ed is skilled at scaling support processes globally—designing follow-the-sun models, building automated ETL/reporting systems, and creating test clusters of 100+ virtual nodes to replicate complex issues. He mentors early-career engineers, drives cross-functional collaboration with sales and cloud teams, and has repeatedly turned high-pressure customer engagements into product and process improvements. Based in Greater Boston, he pairs rigorous technical depth with a pragmatic focus on reducing TCO and improving long-term customer outcomes.
9 years of coding experience
12 years of employment as a software developer
BS, Computer Science, BS, Computer Science at Worcester Polytechnic Institute
Github Skills (1)
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Programming languages (1)
Github contributions (5)
BlurrySasquatch/OSX86-HP-EliteDesk800-G3-SFF-Catalina
Aug 2020 - Aug 2021
Contributions:6 commits, 5 pushes in 1 year
BlurrySasquatch/OSX86-Optiplex-5040-SFF-Catalina
Aug 2020 - Aug 2020
Contributions:3 commits, 2 pushes, 1 branch in 1 day
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