Ed Santilli is a seasoned telecommunications specialist with over three decades of hands-on experience across analog CO trunks, POTS, T1/PRI, and modern SIP trunking and stations. He has led installations, migrations, audits, and day-to-day operations for major organizations including Gannett/USA TODAY NETWORK and the Library of Congress, routinely optimizing costs and resolving multi-site outages. Skilled with Avaya platforms, gateways, messaging systems and CDR tools, he combines executive-level support with pragmatic, inventive troubleshooting learned through formal training and extensive field experience. Based in Maryland, he’s known for tracing problems to the demarc and disconnecting dormant elements to save substantial monthly expenses—an often-overlooked source of operational savings.
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