Eddie Hong
End User Support Specialist at Boston Scientific
Santa Clarita, California, United States
Summary
👤
Senior🎓
Top SchoolEddie Hong is an experienced End User Support Specialist and IT generalist with over 11 years in technology roles and more than 25 years of customer service expertise, currently supporting 500+ users at Boston Scientific in Valencia, CA. He combines frontline help-desk work, Windows migrations, SCCM/Active Directory administration, and VPN/remote-user support across large, distributed environments—having led a 1,500+ device Windows 7-to-10 rollout for Princess Cruises. Eddie also contributes to open-source engineering work on CI/CD, release automation, and timezone/dependency handling in a prominent external-adapters-js monorepo, demonstrating stronger backend/devops chops than his title suggests. Known for staying calm under pressure and maintaining a positive, professional attitude, he is comfortable with both hands-on desktop support and scripting-driven automation. He’s motivated to grow technically and leverages a Computer Science background to bridge user-facing support with development-centric process improvements.
11 years of coding experience
2 years of employment as a software developer
Computer Science, Computer Science at Mt Sierra College
English, Korean
Stackoverflow
88reputation
16kreached
4answers
2questions
Github Skills (16)
release-management10
bash10
cicd10
dependency-management9
case-sensitive6
ajax6
php6
javascript6
amazon-web-services6
jquery6
angularjs-directive6
terraform6
angularjs6
typescript4
typescripts4
Programming languages (2)
Github contributions (5)
smartcontractkit/external-adapters-js
Jan 2022 - Jan 2023
Monorepo containing JavaScript implementation of external adapters
Role in this project:
Backend & DevOps Engineer
Backend & DevOps EngineerContributions:5 releases, 46 reviews, 48 commits in 1 year
Contributions summary:Eddie's contributions focused on enhancing the project's build, release, and integration testing processes. They modified the CI/CD pipeline by refactoring the Github workflow and post-commit check into a single bash script for validation. The user also made updates to ensure proper time zone handling and dependency management within the project. Moreover, they incorporated a new script to generate release notes from changeset files, streamlining the release process.
javascriptmonorepotypescriptadapters
eddiejhong/dev-settings
Nov 2015 - Feb 2018
Contributions:12 pushes in 2 years 3 months
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