Eddie Hou
Staff Customer Success Engineer, Lead at Together AI
California, United States
Summary
👤
Senior🎓
Top SchoolEddie Hou is a senior customer success engineering leader with 11 years of experience helping enterprise and startup customers adopt AI and observability platforms. Currently a Staff Customer Success Engineer at Together AI, he has a track record of building customer lifecycle processes, account structures, and analytics tooling from his founding CSE roles at Finch and Moveworks. Eddie blends hands-on technical troubleshooting (AppDynamics outage mitigation and performance optimizations) with product sensibilities from earlier PM and developer roles, enabling faster time-to-value for customers. Based in San Jose and trained in computer and electrical engineering at the University of Toronto, he’s comfortable translating low-level technical detail into strategic outcomes and scaling CSE teams and practices. A practical operator who has repeatedly led go-to-customer efforts for cutting-edge AI platforms, he prefers measurable success criteria like scorecards and KPIs to guide long-term adoption.
11 years of coding experience
11 years of employment as a software developer
Bachelor of Applied Science (B.A.Sc.) Computer Engineering, Bachelor of Applied Science (B.A.Sc.) Computer Engineering at University of Toronto
Stackoverflow
11reputation
246reached
0answers
2questions
Github Skills (1)
parse-platform6
Programming languages (2)
Github contributions (5)
eddiehou2/capstone-horus
Jan 2015 - Nov 2017
Contributions:4 pushes, 1 branch in 2 years 9 months
kimception/hackathon
May 2017 - May 2017
Contributions:31 commits, 8 pushes in 12 days
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