Summary
Eddie Phiri is an energetic NOC Operator with nine years in networking and over five years hands-on experience with monitoring platforms like U2020, ENM, NetAct and SAM2, supporting telecom operations across Lusaka. He combines frontline incident management—hourly reporting, alarm escalation and RFO reconciliation—with practical CCNA training to minimize downtime and improve service availability. Eddie also brings fintech and payment integration experience from GitHub work, plus DevOps skills that help bridge operations and automation. Known for clear communication with regional managers and a data-driven approach to outage analysis, he thrives on turning noisy alarms into actionable, measurable outcomes.
9 years of coding experience
Cisco CCNA, Cisco CCNA at Zcas