Summary
Ederson Da Silva is a logistics and IT professional with 12 years of experience bridging technical support and operational execution across warehousing and software environments. With a background as an IT support analyst and project manager, he combines hands-on troubleshooting (SAP, CRM, EDI, Mercador) with process improvement and client retention skills. Currently working in despatch logistics, he ensures product quality and efficient dispatch while applying diagnostics and quality-control discipline learned in IT roles. Ederson is comfortable leading cross-functional teams, running stock and error analyses, and translating technical issues into clear actions for stakeholders. He holds a Bachelor's in Information Systems and a postgraduate credential in Management Process, which together inform his practical, data-driven approach to operations. Colleagues describe him as a motivated self-starter who thrives on learning new systems and solving tricky customer-facing problems.
12 years of coding experience
4 years of employment as a software developer
Bachelor's Degree, Information System, Bachelor's Degree, Information System at UniSociesc Centro Universitário
Postgraduate Degree, Management Process, Postgraduate Degree, Management Process at Sustentare Escola de Negócios