Edrienne Ching
Senior Program Manager For Customer Experience at Kape Technologies
Singapore, Singapore
Summary
🤩
Rockstar🎓
Top SchoolEdrienne Ching is a Senior Program Manager for Customer Experience based in Singapore with over a decade of experience driving vendor operations, machine learning workflow launches, and cost-saving operational programs at global tech companies. She has led large-scale vendor migrations, security playbooks, and vendor scorecarding that delivered multi-million dollar OpEx savings and measurable productivity gains at Meta, DoorDash, and Google. Comfortable at the intersection of operations, automation, and security, she has shepherded 14 ML workflows and launched critical workflows ahead of schedule to improve forecasting and staffing alignment. Edrienne’s background spans hands-on technical support and quality assurance to strategic program leadership, giving her rare empathy for frontline agents while optimizing enterprise processes. Now at Kape Technologies, she applies that blend of operational rigor and vendor governance to enhance customer experience at scale. An unlikely detail: her early training in nursing informs a data-driven but people-centered approach to risk management and stakeholder care.
10 years of coding experience
10 years of employment as a software developer
High School Secondary Education, High School Secondary Education at New Era University, Quezon CityPrimary Education Primary Education, Primary Education Primary Education at Philippine Chen Kuang High SchoolBachelor of Science Nursing Practice, Bachelor of Science Nursing Practice at Trinity University of Asia
Korean, Chinese, Spanish, English, Filipino, Japanese, French
Github Skills (18)
google-cloud-platform10
docker10
gcp10
google10
google-cloud10
google-secret-manager10
filtering10
appengine10
google-cloud-build10
debugging9
vendor8
social-media3
internet2
spanner1
bigquery1
Programming languages (3)
Github contributions (5)
codrienne/hackathon2015
Nov 2015 - Nov 2015
Contributions:10 PRs, 31 pushes, 14 branches in 1 day
codrienne/quit.social
Jan 2019 - Feb 2019
Just stay off the internet
Contributions:5 pushes in 1 month
socialfederationactivitystreamssocial-mediaactivitypub
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