Eduardo Garcia
IT Support Specialist at Humanscale
Balbriggan, Fingal, Ireland
Summary
👤
Senior🎓
Top SchoolEduardo Garcia is an IT support specialist with over a decade of hands-on experience delivering application, cloud and end-user support across enterprise and SaaS environments. He has a strong track record in VoIP and application support, VDI application packaging, and cloud service incident management—skillfully bridging technical troubleshooting with clear, empathetic customer communication. Currently supporting Humanscale, he previously handled escalations and on-call major incidents at OpenText and was the primary customer contact for Nuacom’s mobile and desktop VoIP apps. Eduardo combines formal training in scientific computing and cloud architecture (including an MBA/bootcamp in cloud computing) with practical expertise in Windows Server, SQL/PostgreSQL and APP-V packaging. Colleagues describe him as a steady problem-solver who improves knowledge bases and operational workflows, and his international career—spanning Brazil and Ireland—gives him a cross-cultural approach to user-facing support.
10 years of coding experience
6 years of employment as a software developer
Bootcamp in Cloud Computing Architect, Cloud Computing, Bootcamp in Cloud Computing Architect, Cloud Computing at IGTIBachelor's degree, Scientific Computing, Bachelor's degree, Scientific Computing at Universidade de TaubatéPost Graduate, Computer Networks., Post Graduate, Computer Networks. at Uninove - Universidade Nove de JulhoCertificate, English Language and Literature, General, Certificate, English Language and Literature, General at Cork English AcademySoftware Developer, Software Developer, Level 3, Software Developer, Software Developer, Level 3 at Code Institute
Portuguese, English, Spanish
Github Skills (6)
audio3
hosts3
dotnet2
vlc2
mono2
csharp2
Programming languages (1)
Github contributions (4)
EduardoBicudo/website
Oct 2015 - Oct 2015
Contributions:2 PRs, 18 pushes, 1 branch in 8 days
monoweb-site
EduardoBicudo/HoneyPot_Phoenix
Feb 2016 - Feb 2016
Contributions:1 push, 1 branch in 1 day
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