Edward Caissie
Body Piercer at BuyNowShop.com
Hamilton, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolEdward Caissie is a versatile customer success and product education leader with 14+ years of experience bridging technical support, documentation, and hands-on development for web products. He grew Auctria’s user education from a solo function into a multi-person team, producing video and documentation that aligned product, marketing, and support. Earlier roles include senior technical support at Imagely and lead developer responsibilities where he combined PHP/JavaScript work, QA, and helpdesk tooling to improve SaaS and WordPress offerings. Edward also runs a portfolio of small businesses—design and WordPress services, niche retail, and an on-demand body piercing venture—demonstrating entrepreneurial breadth and operational pragmatism. Trained in survey science and statistics at the University of Toronto, he mixes analytical rigor with practical UX-focused content creation. Colleagues rely on him for turning complex product behaviors into clear, measurable support processes and customer-facing learning experiences.
14 years of coding experience
High School, Mathematics, English, Sciences, High School, Mathematics, English, Sciences at Thomas L. Kennedy S.SCertificate in Body Piercing, Body Piercing, Excellent, Certificate in Body Piercing, Body Piercing, Excellent at Tattoo & Piercing School of CanadaSurvey Science / Statistics, Survey Science / Statistics at University of Toronto Mississauga
English
Stackoverflow
101reputation
0reached
0answers
0questions
Github Skills (39)
jetpack10
wordpress10
marketing10
plugin10
php10
wordpress-plugin10
js10
traffic10
react10
security9
python9
machine-learning9
deep-learning8
tensorflow8
coding-conventions8
Programming languages (4)
Github contributions (5)
Cais/bns-support
Jun 2015 - May 2019
Contributions:36 pushes, 1 branch in 4 years
Cais/wpfa-sample-plugin
Jul 2012 - Mar 2014
Contributions:30 commits in 1 year 8 months
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