Summary
Edward E is a senior IT professional and Behavioral Health Technician based in Minnesota with nine years of hands-on experience bridging people and systems. He combines a formal background in developmental and child psychology with deep technical expertise in Apple enterprise management (JAMF, Apple Business Manager), Microsoft 365, Azure AD, and Okta to keep complex environments running smoothly. Known as a steady coach and trainer, he translates user confusion into clear next steps, designs low-friction routines, and reduces stress during high-pressure incidents. Operationally strong, he has administered global Apple fleets, managed application licensing, led asset audits in ServiceNow, and developed deployable Parallels VMs across Intel and Apple Silicon. An active open-source contributor and minor maintainer in the MSYS2 ecosystem, his work also touches notable projects like GIMP and MSYS2 packaging—showing a blend of system-level automation and practical desktop support. He is pursuing roles with greater responsibility over systems, people, and equitable outcomes.
10 years of coding experience
9 years of employment as a software developer
Diploma, English; Visual Arts, Diploma, English; Visual Arts at Chattanooga School of Performing Arts
Bachelor of Science - BS, Developmental and Child Psychology, Bachelor of Science - BS, Developmental and Child Psychology at Georgia State University
English, Spanish