Summary
Edwin Chalumeau is an IT governance and systems professional with 11 years of experience in designing, implementing, and operationalizing ITSM, ITOM, and ITAM processes across nonprofit and commercial environments. Currently at AEW, he translates business needs into process diagrams, epics, and training materials while coordinating ServiceNow releases and rolling out software and hardware asset management. Previously at Oxfam America he led ServiceNow implementations, retired and onboarded intranet platforms, and cut telephony costs by 50% through system review and standards. He combines hands-on helpdesk and engineering experience with governance-focused documentation and training, enabling teams to adopt new workflows quickly. Trained in ITIL and holding an MS in Engineering Management from Tufts, he’s comfortable bridging technical detail and organizational strategy. Colleagues rely on him for pragmatic process design that balances compliance, user experience, and measurable cost savings.
11 years of coding experience
2 years of employment as a software developer
Bachelor of Science (BS), Information Management and Technology, Bachelor of Science (BS), Information Management and Technology at Syracuse University
Master's degree, Engineering Management, Master's degree, Engineering Management at Tufts University
High School Diploma 2010, High School Diploma 2010 at Prospect Hill Academy Charter School
Cityterm at the Masters School