Principal Solution Engineer - Service Cloud at Salesforce
Waxahachie, Texas, United States
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Summary
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Senior
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Top School
Edwin Guevara is a Principal Solution Engineer specializing in Service Cloud with nine years of experience evangelizing cloud contact center solutions and shaping technical sales strategy at Salesforce. He combines deep pre-sales expertise, professional services delivery, and practical engineering know-how—having started his career in technical support and worked up through sales engineering leadership roles. Edwin excels at tailoring demos and architectures to executive and IT audiences, translating business pain points into ROI-driven solutions and integrations with call center and back-office systems. He has led and grown SE teams, run enablement programs, and executed complex POCs and pilots across SaaS and data center environments. Based in Waxahachie, Texas, he brings hands-on configuration experience (IIS, SQL, virtualization) alongside strategic vision, which helps bridge technical implementation and sales outcomes. Colleagues rely on him to turn ambiguous requirements into clear success criteria and executable deployment plans.
9 years of coding experience
10 years of employment as a software developer
Associate of Science - AS, Computer Science, 3.4, Associate of Science - AS, Computer Science, 3.4 at Dallas College
Multimedia / Web Design, Multimedia / Web Design at Art Institute of Dallas
Associate of Science (A.S.), Computer Programming, 3.297, Associate of Science (A.S.), Computer Programming, 3.297 at Brookhaven Community College
Contributions:2 PRs, 4 pushes, 2 branches in 5 months
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