Summary
Ekta Grover is a product and AI leader with 17+ years of hands-on experience across tech, data science and product leadership, currently leading product efforts for Microsoft AI from Hyderabad. She has a track record of building zero-to-one AI-led customer experiences and data-driven systems—most recently driving in-app autonomous CX, vector search and BERT-based predictive escalation models that materially reduced churn and operational costs. As a founder and early-stage operator she raised capital, led engineering and data science teams, and learned to pivot decisively when market signals demanded it, bringing an operator-investor mindset to angel investing. Her background spans high-scale ML and real-time systems (RTB, personalization, experimentation) across startups and enterprises, and she pairs deep technical fluency with a rigorous mentorship framework that only accepts high-leverage relationships. Unusually, she blends product COGS thinking with CX-first instrumentation, treating customer support signals as a primary lever for product decisions.
12 years of coding experience
10 years of employment as a software developer
BE Computer Science, BE Computer Science at PES University
Masters in Quantitative Economics, Masters in Quantitative Economics at Goethe Business School - Goethe University Frankfurt
Sir Padampat Singhania Education Centre
Kellogg School of Management
English, German, Hindi, Bengali