Summary
Elias Alam is a seasoned Field Technical Support Representative V at Hewlett-Packard with deep, hands-on expertise in HP-Indigo digital presses dating back to 1999. As the Series 4 & 5 Focal Point Regional Specialist for the U.S. and Canada, he led beta deployments, complex installations, and major upgrades for press families including the 10000, 12000, 18K and 120K. He combines extensive field troubleshooting and installation experience with formal technical certifications across Indigos up to the 20000 series, and he regularly codifies and shares hard-won techniques through virtual training for his team. Comfortable both on the shop floor and in project leadership, Elias has a proven track record delivering reliability, productivity and color upgrades on large-scale digital presses. Based in Northvale, NJ, he also brings full-stack development familiarity (PHP, JavaScript), an uncommon cross-over that helps him bridge hardware service and software tooling needs.
6 years of coding experience
Computer Learning Center, Paramus, NJ (Graduate With Honors)