Summary
Elisa Silva is a senior commercial consultant and manager with 11 years of experience structuring sales channels, partnerships and operational processes for technology and payment solutions. Based in Vancouver and serving Brazilian clients, she combines deep domain knowledge in TEF, conciliation, ERP/SaaS and automação comercial with hands-on implementation experience from CRM to billing and helpdesk. She has progressed from administrative and support roles to leading teams, designing workflows and running partner homologations, which gives her a practical, end-to-end view of customer journeys and post-sales success. Elisa excels at translating business realities into pragmatic systems and trainings that scale during transitions like rapid growth or tool adoption. Known for pragmatic diagnostics and tailored process mapping, she often uncovers efficiency gains that are not obvious from headline metrics alone. She is currently operating as an independent consultant, helping clients in engineering, energy, health and services modernize operations and improve commercial outcomes.
11 years of coding experience
Estácio de Sá University
Portuguese