Elizabeth Urello
Director Of Hiring And Development, Customer Experience at Automattic
Kyle, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolElizabeth Urello is a seasoned customer experience and talent development leader with 11+ years at Automattic, currently serving as Director of Hiring and Development for Customer Experience. She has progressed through roles from Customer Experience Engineer to interim Director, shaping global, distributed teams and leadership development strategy across WordPress.com and broader talent operations. Known for scaling remote-first support organizations, she blends operational rigor with people-centered coaching to improve hiring, onboarding, and manager capability. Based in Kyle, Texas, she brings a rare mix of legal/administrative roots and summa cum laude humanities training that informs clear communication and thoughtful process design.
10 years of coding experience
9 years of employment as a software developer
Bachelor of Arts (B.A.) Summa cum laude in English Language and Literature, Bachelor of Arts (B.A.) Summa cum laude in English Language and Literature at University of Tennessee, Knoxville
Github Skills (36)
wordpress10
redux10
plugin10
php10
wordpress-plugin10
nodejs10
traffic10
react10
wordpress-themes9
jetpack9
javascript9
security9
stripe9
marketing9
payment-gateway9
Programming languages (6)
Github contributions (5)
woocommerce/woocommerce-gateway-stripe
May 2020 - Feb 2023
The official Stripe Payment Gateway for WooCommerce
Contributions:1 comment, 1 issue in 2 years 9 months
paymentsstripeecommercetransactwoocommerce
Automattic/jetpack
Jun 2015 - Dec 2020
Security, performance, marketing, and design tools — Jetpack is made by WordPress experts to make WP sites safer and faster, and help you grow your traffic.
Contributions:3 comments, 1 issue in 5 years 7 months
reactexpertswordpressphpsecurity
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