Elliot Massen
Senior Software Engineer at Contentful
England, United Kingdom
Summary
👤
Senior🎓
Top SchoolElliot Massen is a Senior Software Engineer and Tech Lead with nine years of experience building production-grade conversational and generative AI systems across startups, scaleups, and agencies. He helped grow OpenDialog AI from seed to Series A as an early engineer and primary contributor to its orchestration engine, enabling millions of conversations and cutting onboarding time by 95%. Skilled across NLP, intent classification, entity extraction, RAG and Alexa integrations, he combines deep engineering chops with a product-first mindset to ship scalable, customer-facing AI features. Now on Contentful’s AI team, he focuses on shaping how digital experiences are delivered at scale. Elliot’s background spans hands-on system design to leading small teams, and he’s particularly interested in conversational UX, LLMs and the responsible use of AI. An early founder of a tech-enabled service during university, he brings entrepreneurial pragmatism alongside academic training in CS & AI.
9 years of coding experience
10 years of employment as a software developer
Computer Science and Artificial Intelligence BSc, Informatics, 1st Class, Computer Science and Artificial Intelligence BSc, Informatics, 1st Class at University of Sussex
Github Skills (77)
api-client10
codex10
ruby10
php-api10
conversational-bots10
journal10
api10
sdk10
conversational-applications10
conversational-ai10
chatbot10
opendialog10
oclif10
php10
openai10
Programming languages (11)
Github contributions (5)
HackSussex/hacksussex.co.uk
Mar 2017 - Dec 2020
HackSussex' website
Contributions:1 release, 11 PRs, 70 pushes in 3 years 10 months
python
elliotmassen/stack
May 2020 - Aug 2022
Contributions:7 PRs, 8 pushes, 4 branches in 2 years 3 months
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