Emily Broughton is a Staff Content Strategist and Information Architect based in Old Toronto who marries creative UX writing with data-driven design to make complex experiences feel simple and human. With a trajectory from junior UX writer roles at Booking.com to senior and leadership positions at Shopify, Hopper, CrowdRiff, and now Okta, she brings practical experience shaping content across consumer and enterprise products. She’s presented to future leaders as a guest speaker at the University of Toronto’s Rotman School of Management, signaling a knack for translating craft into teachable practice. Emily’s background in Media, Technoculture, and Creative Writing gives her a rare blend of analytical rigor and narrative skill, which she applies to information architecture as well as microcopy. Colleagues value her for using research and metrics to advocate for user-first language and measurable UX outcomes. Quietly, she’s built a career by moving between contract and staff roles, demonstrating adaptability and a talent for landing impact quickly in new product teams.
3 years of coding experience
Bachelor's Degree Honours Specialization in Media Information and Technoculture (MIT) and Minor in Creative Writing, Bachelor's Degree Honours Specialization in Media Information and Technoculture (MIT) and Minor in Creative Writing at Western University
Bachelor’s Degree Aesthetics and Culture, Bachelor’s Degree Aesthetics and Culture at Aarhus University
High School, High School at Lawrence Park Collegiate Institute
Shopify’s design system to help us work together to build a great experience for all of our merchants.
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Emily Broughton - Staff Content Strategist & Information Architect