Summary
Emily Chachian is a ServiceNow Lead Developer with six years of hands-on experience designing, implementing, and leading end-to-end ServiceNow projects across VRM, CSM, ITSM, HRSD, and ITBM. She holds seven mainline ServiceNow certifications and has a track record of delivering custom service portals, Virtual Agent solutions, and complex integrations that automate cross-team workflows. Emily combines strong analytical instincts with a user-centric approach, ensuring solutions are both technically robust and easy to adopt. Her background in literature and language informs clear client communication and effective training sessions she’s led for teams. Based in São Paulo and currently driving ServiceNow adoption at Schwarz IT Barcelona, she brings a self-taught senior developer mindset and a habit of continuous learning to every engagement.
6 years of coding experience
4 years of employment as a software developer
University of São Paulo
English, German, Spanish, Latin, Armenian, Portuguese