Emily Chapman
Product Specialist at Help Scout
Portland, Oregon, United States
Summary
🤩
Rockstar🎓
Top SchoolEmily Chapman is a Product Specialist and enablement leader with 11 years of experience helping technical sellers and customer-facing teams demystify APIs, email systems, and product value. She has built and scaled onboarding programs and LMS curricula (writing 43 units and launching Seismic Learning at Hightouch) that supported rapid team growth and earned 100% learner satisfaction. Her background spans hands-on customer engineering, sales engineering, and technical training across Help Scout, Sourcegraph, Stack Overflow, and Atlassian, giving her a rare blend of pre-sales technical depth and instructional design. Trained in improv and standup, she brings performative storytelling to reduce anxiety around technical topics and make complex concepts stick. Based in Portland, she pairs an anthropology degree with a talent for translating technical detail into compelling buyer-focused narratives.
11 years of coding experience
7 years of employment as a software developer
Bachelor of Arts (B.A.), Anthropology, Bachelor of Arts (B.A.), Anthropology at Emory University
French
Github Skills (48)
code-search10
sourcegraph10
code-generation10
code-interpreter10
code-intelligence10
developer-tools10
react10
src9
slack9
api9
cli8
python8
large-scale7
kubernetes-cluster7
merge7
Programming languages (10)
Github contributions (5)
emchap/lana-ipsum
Aug 2016 - Jan 2021
A lorem ipsum generator using Lana Del Rey-inspired text.
Contributions:6 PRs, 20 pushes, 3 branches in 4 years 5 months
loremipsum-generatoripsumlorem-ipsum-generatordel
sourcegraph/customer-training
May 2022 - Aug 2022
A repo for content produced by the CTE team. This can include customer training scripts, customer-facing resources, and template emails or Slack messages.
Contributions:56 reviews, 146 commits, 63 PRs in 3 months
pythoncteemailsslack-messagestraining
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