Emily Dowgialo
Senior Enterprise Customer Success Manager at Intercom
San Francisco, California, United States
Summary
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Senior🎓
Top SchoolEmily Dowgialo is a Senior Strategic Customer Success Manager based in San Francisco with a decade of experience building and scaling customer relationships at growth-stage tech companies. She has progressed through technical and customer-facing roles—from Support Engineer to award-winning strategic CSM—where she drives adoption, renewal, and expansion for enterprise accounts. A two-time internal “CSM Sensei” winner and 2024 President’s Club honoree, Emily blends hands-on implementation expertise with product feedback loops that influence roadmap decisions. Her background in software engineering (Hackbright) and psychology (UC San Diego) gives her a rare mix of technical fluency and human-centered insight that helps teams turn complex integrations into measurable business outcomes.
10 years of coding experience
9 years of employment as a software developer
Computer Software Engineering, Computer Software Engineering at Hackbright AcademyUniversity of California, San Diego
Github Skills (2)
scrabble10
boggle9
Programming languages (1)
Github contributions (5)
emilydowgialo/Spent
Jun 2016 - Nov 2018
Budget tracking and money management web app
Contributions:3 commits, 122 pushes, 1 branch in 2 years 5 months
money-managementtrackingbudget-trackingbudgetmoney
emilydowgialo/emily-d-dot-com
Jul 2016 - Nov 2017
Contributions:14 pushes, 1 branch, 1 comment in 1 year 3 months
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