Summary
Emma Murtagh is a customer experience specialist and aspiring front-end developer with a B.S. in Computer Science from Ithaca College and a minor in Physics. With eight years of experience across customer-facing and technical roles, she has progressed from teaching assistant and summer researcher to customer support engineer and consultant web developer. She designed front-end interfaces for an Intelligent Tutoring System used with Cornell Veterinary Sciences, demonstrating an ability to combine UI design, user feedback flows, and applied AI-driven question selection. Emma brings practical customer empathy from retail and coaching roles to technical support positions, translating user needs into clearer interfaces and workflows. Now based in Egremont, Massachusetts, she pairs graphic-design sensibilities with hands-on troubleshooting to improve product usability. Curious and adaptable, she thrives at the intersection of design, code, and direct customer impact.
8 years of coding experience
4 years of employment as a software developer
University of Galway
Bachelor of Science - BS Computer Science, Bachelor of Science - BS Computer Science at Ithaca College
Spanish, Irish, French, English